ARC Federal Credit Union is currently looking for a Full-Time Member Service Representative (Teller).

Responsibilities Include:

  • Greet and welcome members to the Credit Union in a courteous, professional, and timely manner while providing prompt, accurate, and efficient member transactions.
  • Balance a cash drawer. Research and resolve discrepencies for self and also assist others.
  • Receive share drafts/checks and cash for deposit to account, verify amounts, and examine share drafts/checks for proper endorsement.
  • Advocate for and educate members regarding the services offered by the Credit Union. Maintain knowledge on all products and services handled or promoted by the MSR staff.
  • Able to identify members' financial needs and cross-sell services to meet those needs. Advise members on promotional items and services.
  • Receive mortgage, consumer loan, and other payments.
  • Ensure that the teller station is properly stocked with forms, supplies, brochures, etc.
  • Check mail/night deposits and record proper information according to Credit Union procedure.
  • Understand and follow the Bank Secrecy Act (BSA) policies and procedures as they relate to this position.
  • Exercise discretion, judgment, and initiaitve regarding transaction problems and inquiries.
  • Maintain confidentiality of member account information. Follow established policies and procedures in responding to inquiries and requests.
  • Act as a team player within the department and the Credit Union as a whole.
  • Willing and able to be flexible and adapt to changing job requirements and additional hours, when needed.
  • Understand Credit Union policies and procedures, including security procedures.
  • Understand depository regulations.


  • High School Degree required.
  • Excellent verbal and written communication skills.
  • Customer/Member service skills.
  • High attention to detail, accuracy and thoroughness.
  • Banking experience preferred, but not required.

Please forward completed resume:

  • Email: AGochnour@arcfcu.org; or
  • Mail: ARC Federal Credit Union   
             1919 7th Ave
             Altoona, Pa. 16602
             Attn: Teller Manager