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Employment

We are currently accepting applications for the position(s) of:

We are seeking a team-oriented individual to manage the card portfolio, complete various compliance and risk management duties, and be able to assist staff with various other operational duties.

Position Purpose

Manage card portfolio operations to ensure a positive cardholder experience, minimize fraud losses, and maintain regulatory compliance. Provide compliance support to all departments, assist the Supervisory Committee, and monitor, report, and mitigate risk.

Job Responsibilities (specific to cards)

• Manage fraud controls to reduce fraud losses while minimizing member disruption.
• Resolve member inquiries related to statements, disputes, card transactions, and/or card issues.
• Ensure compliance with policies and regulations governing plastic cards.
• Lead communication with the card processor. Provide card industry updates and recommendations for card system improvements.
• Develop, implement, and review policies and procedures related to cards.
• Prepare and review monthly card portfolio reports.
• Manage card stock inventory.
• Process file maintenance requests such as name and address changes, replacement cards, and requests to close accounts.
• Balance to associated general ledger accounts. Reconcile and balance daily banking account settlements and perform other related card duties.
 

Job Responsibilities (specific to compliance)

• Maintain knowledge of applicable laws, regulations, and credit union procedures.
• Assess credit union policies, products, and risk programs for regulatory compliance; recommend improvements.
• Ensure all credit union documents (forms, applications, disclosures, web pages, agreements, notices, etc.) are accurate and regulatorily compliant.
• Act as a compliance subject matter expert, disseminate information, and support departments.
• Coordinate compliance reviews and risk assessments; track findings and ensure timely resolution.
• Assist in developing and updating internal policies and procedures.
• Manage electronic policy manual and calendar; ensure timely updates to the Board and staff.
• Serve as the back up to the BSA Officer; assist with the management of the BSA program.
• Review and resolve alerts generated from credit union’s transaction monitoring system.
• Manage an effective vendor management program.
• Support auditors and examiners by providing requested information and resolving findings promptly.
• Review various items such as, but not limited to, loan and share file maintenance reports.
• Coordinate and complete surprise MSR drawer audits, as well as vault and ATM audits.
• Provide support and expertise to the Supervisory Committee in the completion of their duties, including the preparation of verification letters.
• Assist with Online Banking and Bill Pay system management, resolving member issues.

Email resume(s) to hr@arcfcu.org

This job description covers only the essential functions for this position. The incumbent is expected to satisfactorily perform other related duties as assigned. All tasks are subject to possible reasonable accommodation with respect to statutorily protected individuals with disabilities.

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We are seeking a team player who will support the operations of the loan department. This individual will be primarily responsible for various administrative duties, loan reviews, loan file organization, and supporting the loan application process.

Position Purpose

Provide administrative support to the Loan Department. When requested, interview credit union loan applicants and/or disburse loans. Review completed loan applications for accuracy and compliance.

Job Responsibilities

• Review and audit applications and completed loans for accuracy, completeness, policy adherence, regulatory compliance, and proper documentation retention. Report findings to management.
• Assist in gathering applicant documentation and maintaining organized, indexed records in both paper and electronic formats.
• Support members with loan servicing inquiries and resolve related issues.
• Lead or support various loan department tasks, such as HMDA reporting, escrow management, credit bureau management, title management, and insurance tracking.
• Assist loan officers with loan closings by organizing documents, obtaining signatures, and completing loan packets.
• Support collection efforts as needed.
• Respond to member questions about loans, including processes, options, insurance requirements, policies, interest rates, and payoffs.
• Perform other duties and responsibilities as requested.
 

Email resume(s) to hr@arcfcu.org

This job description covers only the essential functions for this position. The incumbent is expected to satisfactorily perform other related duties as assigned. All tasks are subject to possible reasonable accommodation with respect to statutorily protected individuals with disabilities.

Printable PDF

We are seeking a leader to manage the operations and staff of the Juniata Branch Office. This individual will be expected to perform loan and teller duties, resolve member issues, and support the branch staff.

Position Purpose

Guide and manage the branch office to provide quality service to members during new account openings, transactions, and loan applications. Plan, control, and coordinate the functions of MSR line and employees in the branch to achieve established objectives. Maintain adequate amounts of cash, ensure an appropriate level of staffing, and provide general training and supervision of all branch employees. Resolve problems within established policies and guidelines.

Job Responsibilities

Supervise teller operations and vault transactions
• Maintain a highly motivated, well-trained staff, maintaining effective employee relations.
• Assist the VP of Member Service with one-on-one discussions and performance evaluations of branch staff to ensure quality work and excellent service to members.
• Coordinate staffing schedules with the VP of Member Service to maintain optimal branch coverage.
• Receive, process, approve, and close loans; participate in loan department meetings and assist loan department operations as requested.
• Perform MSR transactional duties as needed.
• Ensure proper control and reporting of cash (both teller and vault).
• Establish and maintain a professional and welcoming branch office environment.
• Execute supervisory decisions promptly and effectively.
• Identify and implement alternatives to improve teller operations through enhanced training programs.
• Apply and review branch policies and procedures to ensure compliance with Federal laws and regulations set forth by the NCUA and other regulatory agencies.
• Manage branch security and safety; continuously analyze and update related policies and procedures.
• Assist staff and members in opening accounts and resolving complex account issues.
• Ensure branch staff are fully knowledgeable about all credit union products.
• Keep management informed of Credit Union conditions, operations, and influencing factors.
• Conduct research and initiate special projects as requested.
• Perform other duties and responsibilities as requested.

Email resume(s) to hr@arcfcu.org

This job description covers only the essential functions for this position. The incumbent is expected to satisfactorily perform other related duties as assigned. All tasks are subject to possible reasonable accommodation with respect to statutorily protected individuals with disabilities.

Printable PDF

Position Purpose

Perform a wide range of transactional duties to serve members by receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Resolve issues and professionally handle the members’ daily needs.

Job Responsibilities

  • Greet members to the credit union in a courteous, professional, and timely manner while providing prompt, accurate, and efficient member transactions.
  • Balance and reconcile cash drawer; investigate discrepancies for self and assist colleagues.
  • Examine, verify, and process checks and cash for deposit to account.
  • Cash checks and process withdrawals.
  • Process mortgage, consumer loan, and other payments.
  • Educate and advocate credit union products and services to meet members’ financial needs.Maintain knowledge of all products and services handled or promoted by the MSRs.
  • Ensure that the teller station is professional, organized and properly stocked with forms, supplies, brochures, etc.
  • Process mail/night deposits and record proper information according to credit union procedure.
  • Follow Bank Secrecy Act (BSA) policies and procedures as they relate to this position.
  • Exercise discretion, judgment, and initiative regarding transaction issues and inquiries.
  • Maintain confidentiality of member account information. Follow established policies and procedures in responding to inquiries and requests.
  • Promote excellent member service skills and display a professional image.
  • Collaborate as a team player across the department and credit union.
  • Maintain a high attention to detail, accuracy and thoroughness.
  • Remain flexible and adaptable to changing job requirements and additional hours when needed.
  • Understand and follow all credit union policies, procedures, and regulations.

Email resume(s) to hr@arcfcu.org

This job description covers only the essential functions for this position. The incumbent is expected to satisfactorily perform other related duties as assigned. All tasks are subject to possible reasonable accommodation with respect to statutorily protected individuals with disabilities.

Printable PDF